S2O
FAQ
Get answers about who we are, what we do and how we do it.
© Supply Source Options | Privacy Policy | Site by Purple Gen
© Supply Source Options
Privacy Policy
Site by Purple Gen
FAQ: Contract Manufacturing Services
Get answers to frequently asked questions. Supply Source Options has been providing contract manufacturing, sourcing and logistics services to our fellow manufacturers since 2006 and we’re ready to help your business reach a new level of success.
Get quick answers to common questions, and then contact us to talk about your challenges and goals, and see if we can help you achieve more production efficiency.
About Supply Source Options
Where are you located?
Supply Source Options is in Holland, Michigan, just outside the Grand Rapids area in West Michigan.
We’re close to the beautiful shores of Lake Michigan and deeply embedded into the area’s rich history of furniture manufacturing.
How long have you been in business?
We have been providing services to manufacturers since 2006.
How large is the facility?
We currently have over 100,000 square feet of warehouse and operations space, and have the ability to quickly to expand it as needed.
How many employees do you have?
We currently employ 25+ people full time and have the ability to scale and grow as we take on new projects, never hesitating to leverage our vast network of resources in the West Michigan area.
What are S2O’s capabilities?
While we built a strong foundation with warehousing and inventory services, our core value to manufacturers is realized more fully with turnkey contract manufacturing services, including assembly, kitting, quality control and sourcing and procurement of parts and components. Learn More >
What types of industries do you work with?
A wide range of industries find value in S2O’s capabilities! We’ve been working with top office furniture manufacturers for decades, but also partner with manufacturers in the automotive, electronics, alternative energy, consumer goods industries and beyond.
USA-based manufacturers, and those with global reach can benefit from S2O’s expertise. Learn More >
Would I recognize any brands you’ve worked with?
Sure! We’ve got a long list of customers, but some of the well-known brands include MillerKnoll®, Haworth®, Steelcase®, Thomas Golf®, Fastenal®, DC Cargo®, Skytron®, GAF Energy® and more.
We’ve written several case studies about our work with top manufacturers so you can see just how we’ve helped them succeed. Read case studies >
Are you ISO Certified?
Supply Source Options is ISO 9001:2015 Certified and fully meets the requirements for a Quality Management System, consistently providing products and services that meet our customer’s regulatory requirements. Our ISO Certification >
How We Work
Can S2O do large, ongoing projects?
Yes! We have the space and expertise to completely take over contract manufacturing, sourcing, and warehousing for long-term success. With innovative systems, efficient workflow, and all-in pricing, S2O keeps your projects on track with full visibility and reporting so you always know right where things stand.
Can you do small, quick-turn projects?
Let’s talk! Our team is ready to take on small-scale turnkey contract manufacturing, assembly and kitting projects to help your production get back on track fast. This is especially true if we can work to solve a larger problem and work in a more long-term partnership.
If you’re struggling with a particular component or task and it’s creating a production lag, S2O can help you correct that efficiently and effectively.
How do you communicate with customers?
Communication is a true strength of the S2O team. We take great pride in creating complete reporting systems that are tailored to each of our partners for 24/7 visibility of their projects. While technology is great, good old-fashioned phone calls and regular emails keep you updated on the most important aspects of your project and our leadership team is always available to answer questions and ensure your complete satisfaction.
How do I start working with S2O?
It’s easy! Just request a quote online, call or email us.
We’ll take time to understand your current pain points and future goals, timelines, requirements and overall scope of your project, and make suggestions on how we could work together. You’ll talk with our top-level experts and decision makers to make the onboarding process efficient in every way possible.
What is the pricing structure?
For most projects, S2O provides “all-in pricing” with one, per-piece price that is consistent and predictable so you’re never left guessing what costs will be from month to month.
What are the delivery options?
S2O specializes in comprehensive logistics services! We have a huge amount of warehouse space and work with many of the top carriers in Michigan and across the US. Whether you need just-in-time inventory management for your production facility, or require drop-shipping to an end user, our on-point logistics and fulfillment services ensure you have exactly what you need at just the right time.
What kind of reporting is available?
S2O has created a truly innovative, flexible, efficient information management system that can be tailored to your reporting needs. Once we begin your project, you’ll have 24/7 access to full reporting so you can see inventory levels, shipping and delivery information, daily production rates and more.
Plus, we’re always available via phone or email to ensure you have all the right information to make the best decisions for your business.
About Our Services
What type of contract manufacturing services are offered?
S2O is flexible, innovative and ready to help manufacturers streamline production with turnkey contract manufacturing services for a variety of industries.
We focus mainly on mechanical type projects, with additional capabilities for basic electronics, non-sterile medical equipment, alternative energy manufacturing and more, with innovative fabrication services to ensure every project is efficient from start to finish.
We can provide full-scale efficiency or help with a specific function of the manufacturing process. Rely on us to source parts, assemble components or products, ensure quality control and take care of logistics too. Learn More >
How does sourcing with S2O work?
Our team has a vast network of resources to help procure the right parts for your project. From in-house office furniture components to partners in machined metal fabrication, and dozens of other business partners in various industries, rely on Supply Source Options to find the best parts at the right price.
We’ll make your team more efficient by doing the legwork for you, present your options and help you make the right decisions.
What kind of logistics services are available?
S2O has been in the warehousing and logistics business since 2006 and our team of experts can help your business make the right moves! From full-scale warehousing and inventory management for just-in-time delivery to your production facility, to complete supply chain management and even end-user fulfillment, we have you covered.
Why Contract Manufacturing?
What are the benefits of using a contract manufacturer?
If you’re a manufacturer struggling to keep up with production, look to outsource to a contract manufacturer to get things back on track!
It allows a business with limited resources to manufacture products on a greater scale, without using valuable in-house resources, and it’s often more cost effective too.
Oftentimes, a contract manufacturer will have expertise and resources in specific industries, with technology that isn’t accessible to those working at a smaller scale. They can help to pinpoint potential risks, flaws and issues early, and overcome them easily.
We found a great article about the benefits of using a contract manufacturer here.
What are the drawbacks to using a contract manufacturer?
Giving up control is typically the most difficult part of outsourcing a manufacturing process, especially when it comes to quality control. Not having a eye on the production process and overseeing your own team can be a challenge, but that’s why it’s important to take your time, put in the research and due diligence to find the right contract manufacturing partner!
What should I look for in a contract manufacturer?
When searching for the right contract manufacturer for your business, it’s important to keep the following things in mind to ensure they live up to your expectations and meet your requirements. Look for a partner who has:
- Focus on Quality – not only in actual deliverables, but also in quality of communication, integrity and punctuality.
- Comprehensive Knowledge – about your industry, requirements, and specifics about your business goals
- Transparent Pricing – you don’t want to be surprised about costs
- Full Reporting – a solid reporting system is a crucial component to keeping tabs on your project, and easy access to an account manager should be readily available.
- Complete Capabilities – don’t get stuck with a company that can only do part of your project, be sure to have a full outline of what you need and talk with the company in depth to make sure all your bases are covered.
- Innovative Problem Solving – it’s inevitable that challenges will arise, especially early on in a partnership, so be sure to work with a company that is great at identifying issues and providing solutions before a problem gets too big.